Frequently asked questions

You will receive a confirmation email from MUGLER after your order is received. You may check your order status here. If you do not receive this email within 24 hours please contact us here.

You will receive an e-mail when your order is shipped, containing tracking information for your package. If you have a MUGLER registration, you can track the status of your order from your own personal area by clicking on “My orders” on the “My account” section. You'll be then able to check all your previous orders.

If you wish to cancel or change your order before it has been shipped, please contact us here. An order cancellation e-mail will then be sent to you. Your credit card will not be charged.

Please note that as we generally dispatch orders within 1-2 days therefore it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Return Policy.

To place an order, click the "add to bag" link next to a product and then click on the "go to checkout" link to begin the order process. The site will guide you through the necessary steps. If you need assistance with your order please contact us here. You may also utilize our Live Chat feature.

Shopping at muglerusa.com: an overview

Find your products. Use our search engine. For product information, click on the product page for reviews, ingredients and details about the range.

Add the product to your shopping bag. Select size or form as required and then click the "Add to bag" icon. A window will appear confirming the product has been added to your bag. You can then continue shopping and browsing the website. To view the contents of your shopping bag, click on "View Shopping bag." Please note that online purchases are limited to three pieces of any one product. If you wish to get more than three pieces, please contact us here. You may also utilize our Live Chat feature.

View your shopping bag. You can access your shopping bag at any time by clicking the "shopping bag" icon at the top right of every page. You can modify quantities and add or delete items. When you are ready to purchase, click the “Go to checkout” button and read our Terms and Conditions carefully.

Place your order. Once your order has been submitted, a "Thank You" page will be displayed to confirm the reception of your order. An email confirmation and receipt will also be sent shortly after your order was submitted. If your order confirmation does not arrive within 24 hours of submission, please contact us here or via the contact form.

All products at Muglerusa.com are available for sale in the U.S.A. If an item is out of stock, you will not be able to add it to your shopping basket, but it may be available in a store near you. You can find your nearest stockists using our Store Locator.

If a product becomes unavailable after your order has been placed, we will notify you by email. We will only charge you for products you receive.

Samples

Don't forget your complimentary samples! During checkout you can choose up to five samples you would like packed with your order. Your samples will be automatically added to your shopping bag and you will see them listed along with your merchandise on the "Order Confirmation" page. If your order is not completed during this visit, the samples will be removed from your shopping bag and may no longer be available. Products and gifts are not redeemable for cash. If you do not want any samples just click on " Continue to shipping" without choosing samples and go directly to your shipping information.

Due to the limited nature of free samples, we regret we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Samples are shipped with merchandise purchases ONLY.

Promotion Codes

There is a specific alphanumeric code associated with each online promotion that you can use to redeem the promotion. There may be a minimum merchandise purchase requirement (taxes and shipping are excluded). Please note e-Gift Cards are not considered merchandise and do not count towards the minimum purchase requirement. Enter the full code in the "promotion code" field in the "Order Summary "on the "Shopping bag" page or during the checkout process. You will see the promotion reflected in your shopping bag on the "Order confirmation" page. Promotion codes may be case sensitive. All promotion codes are available for a limited time, while supplies last and cannot be use once expired.

Special Offers and Gifts

Special offers are available in the "Special Offers" section of the site, including box sets and special Internet offers. In the “Gifts” section you can choose form exclusive beauty sets and bundles. Please see terms and condition on special offers page more specific to the promotion. Mugler reserves the right to cancel an order(s) in the event of promotional misuse or suspicious activity. The customer will be contacted to advise if their order has been cancelled due to this reason.

With every merchandise order (except Sample Bar) at Muglerusa.com, you have the opportunity to receive up to 2 free samples of your choice. You can view the selection of available samples during checkout. After you have selected up to 2 samples, your samples will be automatically added to your shopping bag. If your order is not completed during this visit, the samples will be removed from your shopping bag and may no longer be available. Due to the limited nature of the free samples, we regret that we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Substitutions will be made for out of stock samples. Only one of each sample can be added per order. These products and gifts are not redeemable for cash. If you do not wish to receive any sample, just click on “Continue to Shipping” at the bottom of the “Samples” list without choosing samples and go directly to checkout.

A contact phone number is required by most shipping carriers in the event of issues relating to your order. We will only use this information to respond to your requests and/or contact you, if necessary, about your order.

When placing an order you may enter a separate delivery address. The order will be delivered to the address indicated. The "My Account" area also offers an address book feature, allowing you to save different delivery addresses.

Muglerusa.com delivers to all addresses and PO boxes within the contiguous 48 states (including MPOs and APOs). Limited overnight delivery options are available to some addresses in Alaska and Hawaii. Delivery to international addresses is currently not available.

MUGLER ships all packages with UPS:

• Economy - FREE with any order in the US (Value: $5)
• Standard - $8.00: UPS Ground (3-5 business days)
• 2nd Day - $15.00: (UPS 2nd Day (Order by 12:30PM EST) – Note this shipping method can be called Express.
• Overnight - $20.00: (UPS Overnight (Order by 12:30PM EST)

Free economy shipping on any order all year long!

Your order will be prepared by the logistics center located in Orangeburg, NY (United States), and then dispatched by UPS. Your order will reach you within 1 to 8 days.

An order can be delivered to one address only. If you require sending orders to multiple addresses you will need to place a separate order for each address.

To ensure that there are no mistakes with addresses and to check that our shipping company has all the correct details, we use a system that verifies your address using your postcode.When the warehouse has prepared and packed your order and it is ready to be shipped, you will be receiving a Shipment Confirmation e-mail in your inbox. The majority of our orders are shipped within 1 - 2 business days after placing the order online. The e-mail contains the details of your shipment as well as a tracking number to use the UPS website to track your order.

All orders shipping to a PO Box do not qualify for Economy, 2nd day and Overnight shipping. Orders using a PO Box address will be shipped through UPS Surepost.

Standard via UPS Ground (3 - 5 Business Days): $8.00

• Orders shipped with Standard via UPS Ground are typically delivered within 3 to 5 business days after the order has shipped. Actual delivery time depends on shipping distance and may vary.
   
• Delivery to some remote addresses may require up to 2 additional days. Standard shipping is not available to addresses in Alaska, and Hawaii.

Express via UPS 2nd Day (2 Business Days; Order by 12:30pm EST): $15

• Orders shipped with Express via UPS 2nd Day are typically delivered by the end of the second business day after they are shipped.
   
• Some locations in Alaska, Hawaii, and remote areas may require additional transit time.
   
• Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30pm EST/9:30am PST. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30pm EST/9:30am PST, in which case the order will be shipped on the following business day.

Overnight via UPS Overnight (1 Business Day; Order by 12:30pm EST): $20

• Orders shipped with Overnight via UPS Overnight are typically delivered by 3pm (local time) the next business day after they are shipped.
   
• Shipments to some remote addresses are typically delivered by 4:30pm (local time) the next business day after they are shipped.
   
• Overnight via UPS Overnight is available for shipments to addresses within the 48 contiguous states, and to some addresses in Alaska and Hawaii.
   
• Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30pm EST/9:30am PST. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30pm EST/9:30am PST, in which case the order will be shipped on the following business day.

Orders placed on Mugler.com can only be delivered to addresses within the 50 United States. Sorry, we currently cannot deliver to territories, military addresses or international destinations. For Alaska and Hawaii, please contact our customer service center about delivery options. Please call 1 (877) 843 7968 from 9:30am to 6:30pm EST Monday - Friday (except Holidays). Orders are prepared and delivered on business days (Monday-Friday, excluding bank holidays). Shipping fees are not eligible toward rewards programs or promotions.

When you place an order at Mugler.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. Your bank details are SSL encrypted and will never be kept or stored on the website without your consent.

If payment is declined, please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution. If you encounter any further difficulties or have any additional questions, please contact us here., to verify your information so that we can prepare your order. You may also utilize our Live Chat feature.

Your credit card will be charged only when your order is shipped. You may see a temporary authorization on your account; this is replaced by the actual charge upon shipment.

The following methods are accepted for payment:

• Visa
• MasterCard
• American Express
• Discover
• PayPal
• Apple Pay

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment will be processed.

Important information:
For your security, your billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match this criterion.

For any technical difficulties you are experiencing with our website, please contact us here. You may also utilize our Live Chat feature.

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please contact us here. You may also utilize our Live Chat feature.

Once you click the "Submit order” button your order is submitted for processing. We try and fulfill orders within 1-2 business days.

Your order number is in the confirmation email, in the My Account area in the section Order History and in the printed documents accompanying your shipment.

Once you have confirmed your order on our site, you will receive two emails. The first confirms your order has been received; this is also your receipt. The second email is sent as soon as your order has been picked up by the shipping carrier. It contains detailed shipping information and the tracking number for your order. You can check the status of your delivery by clicking on the “Tracking code” link. If you are registered you can also track the status of your order from your own personal area in "My Orders" section.

Orders are prepared almost immediately once they are submitted. Please note as we generally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance, you would have to return your order once received in accordance with our Returns Policy.

Delivery times often vary. If you have any problems or do not receive your order by the date specified, please contact us here.

We are happy to rectify any errors. Please contact us here.

MUGLER welcomes returns within 45 days of the original ship date. Please fill out the return form that arrived with your order and follow the instructions under "How do I make a return or exchange?

We welcome the return of products purchased on Mugler.com within 45 days of the original ship date.

To make a return, please complete the return form that was sent in your order, affix the return label and sent the box back to use with a carrier of your choice.

If an item arrives damaged or does not work properly, please contact us here.

A refund will be issued to the credit or debit card used to place the initial order. You will be refunded the cost of the returned product(s) when the return is received and processed. Please refer to our Return policy for additional information.

Returns take 1 to 2 weeks to process in full. Please be patient. If you have pressing concerns or are past the expected time period please contact us here.

We wish to ensure your complete satisfaction every time you shop at Muglerusa.com. We will gladly accept the return of any unused item purchased on Muglerusa.com within 45 days of purchase. We cannot accept items that have been opened unless the product is damaged or defective. If you receive a damaged, defective or incorrect item, please contact us here.

• Item(s) must be returned to us, unopened and in original packaging, with all accessories, within 45 days of the shipping date.
• Returned packages must be returned prepaid. Please note we are unable to accept C.O.D. deliveries.
• Refunds are made to the original form of payment, with the exception of e Gift Cards, in which case a new electronic Gift Card will be emailed to the original recipient.
• E Gift Cards cannot be refunded or returned for credit.
• If the returned item is part of a Set, all products in the Set must be returned.
• Please be careful and check the message of your engraved bottle (spelling and icons) carefully before adding the product to your shopping bag and processing payment. Engraved bottles cannot be returned, exchanged or refunded.

Products ordered on the e-commerce site are not for resale. We regret that we must limit orders to no more than five (5) units of any item (per size, per day, per customer). If you have any questions, please visit our Contact Us.

You will find the newest MUGLER products at muglerusa.com: fragrances, refillable and engraving products, limited editions, bath & bodies products, candles, gifts & sets, e-Gift cards, special offers and more. We do our utmost to ensure all our products are available, but Items do occasionally go out of stock temporarily. You can also find MUGLER products at department stores. Click here to visit our Store Locator. You'll be able to refine your search using your browser's location features or enter an address.

They all contain a concentrate of perfume, with alcohol and water. The different terms correspond to the quantity of perfume in the concentrate as a percentage, as follows: 16% to 25% for "Parfum"; 11 to 15% for an "Eau de Parfum"; 6% to 10% for an "Eau de Toilette"; and 3% to 4% for an "Eau de Cologne".

MUGLER Cologne is a universal fragrance that can be used by both men and women. It is inspired from the original colognes dating to the 14th century, which were known for their miraculous virtues.

The raw materials used in the composition of MUGLER Cologne play an essential role in the olfactory durability of this creation. Its concentration (10 degrees as opposed to the traditional 5 degrees in a classic Eau de Cologne) also adds to its exceptional presence. The result is a persistent accord, a harmonious balance between freshness and energy, as well as a sensation of cleanliness and sensuality.

There are many ways to help you determine whether your product is genuine. This page on the MUGLER website shows you a number of ways you can see whether a product is authentic or not. But the best way to ensure you only receive genuine MUGLER products is to:

• Shop online at muglerusa.com
• Purchase at one our authorized retailers. Click here to visit our Store Locator and find your closest retailer.

Our laboratories conduct no tests on animals. Our products are tested, under dermatological supervision, only on human volunteers.

The word "Refillable" appears on your bottle if it is refillable. It's also mentioned online in the description of the fragrance. Angel, Angel Muse, Alien, Amen, Womanity and Aura are refillable.

There are three ways to refill your bottle. You can do it at The Source, which can be found in selected stores stocking our products. Our Store Locator can help you find the stores with a Source. Our simple, reusable The Source bottles allow you to refill your bottle yourself at home. Finally you can use our Angel, Angel Muse, Alien, Amen, Womanity and Aura eco-refills, exclusively available from the MUGLER Online Boutique.

The Source and the bottles contain exactly the same fragrances. They are filled from the same production units and undergo the same olfactory quality control. However, if your perception of the perfume has changed slightly, this may be due to several factors, such as the method of application (the olfactory effect of perfume is different depending on whether it is sprayed or applied onto the skin), the ambient temperature, or even becoming accustomed to it.

Unfortunately at this time, Mugler Parfums has discontinued the production of replacement caps for its fragrances. If your cap arrives damage on receipt, please contact us here.

It is indeed the same fragrance. By giving A*Men a new Rubber "armor", MUGLER simply wanted to provide a new sensual pleasure from the contact with this material.

Because the Metal A*Men spray is covered with zamac, it can become tarnished. We advise you to polish it with a household product designed for use on metals. But if the stains remain, you can send it back to Consumer Relations, where our team will make it as good as new.

Rubber is an unusual material, which MUGLER chose for its originality and its pleasure to the touch. However, this material is not suited to being refilled, because glass does not slide over gum. If the technology of modeling this material one day makes this possible, the A*Men Rubber spray will of course become refillable.

In Canada, and some other countries, A*Men is indeed called Angel*Men, even though the fragrance is exactly the same. It is purely for legal reasons that the use of the name A*Men is not possible in these countries

MUGLER Parfums offers a unique service which allows you to personalize your favorite fragrance bottles and keep them forever! Perfume bottles are engraved by machine. We do not offer color engraving. All engravings are frosted only.

What can I engrave on my fragrance?

Your bottle will be engraved in the Univers font. You can use both upper case and lower case letters as well as numbers and punctuation. You can also personalize your engraved perfume with one or several pictograms from the choices offered. Unfortunately, we cannot engrave any personal pictogram.

The number of characters you can engrave depends on the fragrance you want to personalize. It varies between 13 and 45 characters.

Please note each pictogram is equivalent to two characters.

How long does it take to engrave a fragrance?

Please allow at least one extra day for processing. Please note that in busy periods engraving can delay processing by up to two days.

What is the charge for engraving?

Engraving is free with the purchase of any MUGLER engravable bottle. Engraved bottles cannot be returned, exchanged or refunded.

What is the return, refund and exchange policy for engraved bottles?

Please check your message (spelling and icons) carefully before adding the product to your shopping bag and processing payment. Engraved bottles cannot be returned, exchanged or refunded.

How do I know which fragrances can be engraved?

Please click on this link to access the 'engraving' page for the list of bottles which can be engraved. Fragrances can be engraved only at the time of purchase at www.muglerusa.com. Unfortunately, we cannot engrave a previously purchased bottle, even if it was purchased from our website.

For additional assistance with engraving, please contact us via the contact form..

The MUGLER Source allows customers to have their bottles refilled in store. The service is available for Angel Eau de Parfum and Alien Eau de Parfum with scents that are 100% true to the original. The refilling process provides the world with a new vision of luxury and service, while reinforcing MUGLER's commitment to environmental responsibility.

The original MUGLER perfume, born in 1992 and still the most famous product in our range. This sweet fragrance is refillable at the ANGEL perfume Source. Fragrance notes: bergamot, tropical fruits, vanilla, caramel and patchouli. Buy it online at muglerusa.com, or from a MUGLER retailer. Visit our Store Locator to find your closest store.

It's a woody-floral-amber elixir contained in a jewel-like purple bottle. Its main ingredient is the rare and precious jasmin Sambac. Notes: Sambac jasmine, Cashmeran wood, amber gris. Buy it online at muglerusa.com, or from a Mugler retailer. Visit our Store Locator to find your closest store.

Aura MUGLER is an Eau de Parfum that blends floral freshness and feline sensuality. An addictive and generous fragrance pulsating around three hearts : instinctive, floral and animal heart. Buy it online at muglerusa.com, or from a MUGLER retailer. Visit our Store Locator to find your closest store.

MUGLER’s first perfume for men is a fiery woody fragrance. An innovative, virile scent inspired by superheroes. Notes: peppermint, patchouli, coffee, cedar, leather notes. Buy it online at muglerusa.com, or from a MUGLER retailer. Visit our Store Locator to find your closest store.

Alien Man is a vibrant contrast between virile sensuality and electric freshness. The wake of a stylish masculinity. Notes: Smoked beech, Leather, Osmanthus. Buy it online at muglerusa.com, or from a MUGLER retailer. Visit our Store Locator to find your closest store.

Angel Muse is a sophisticated, feminine fragrance contained in a beautiful "cosmic pebble" bottle. Fragrance notes: Grapefruit, Pink Peppercorn, Hazelnut Cream, Vetiver, Patchouli. Buy it online at muglerusa.com, or from a MUGLER retailer. Visit our Store Locator to find your closest store.

A subtly fruity elixir with accents of citrus mixed with contrasting notes of praline and meringue. Fragrance notes: effervescent berries, black current jam, pralines, sugared almonds. Buy it online at muglerusa.com, or from a Mugler retailer. Visit our Store Locator to find your closest store.

The fragrance mixes fig fruits for sweetness, fig wood and leaves for woody elegance and the unexpected scent of caviar for a surprising savory dimension. Notes : fresh fig, oceanic accord, fig wood and leaves. Buy it online at muglerusa.com, or from a MUGLER retailer. Visit our Store Locator to find your closest store.

A super fresh perfume for men and women, fueled by citrus notes reminiscent of a traditional Eau de Cologne, and balanced by the sensual imprint of white musk. Notes : neroli, bergamot, white musk. Buy it online at muglerusa.com, or from a Mugler retailer. Visit our Store Locator to find your closest store.

Les Exceptions reinterpret the greatest themes of traditional perfumery in a luxury range of nine addictive elixirs : Woodissime, Cuir Impertinent, Over the Musk, Supra Floral, Fougere Furieuse, Chyprissime and Oriental Express. You can either purchase it on muglerusa.com, or in a MUGLER retailer. Visit our Store Locator to find one.

You can visit our Store Locator to find a store.

The information you supply is strictly confidential. It will only be used internally by Mugler for deliveries or customer service. Your credit card details are SSL-encrypted and will never be stored online or accessed without your permission.

Almost all MUGLER products are available for purchase on Muglerusa.com. We do our utmost to ensure all our products are available, but Items do occasionally go out of stock temporarily. Our Store Locator allows you to find one of our authorized retailers.

The advantages of shopping online at muglerusa.com include exclusive products, our engraving service, the possibility to buy discontinued items, our 45 days return guarantee, free consumer service, and of course the five free samples you can choose with each order. You can also join our Circle loyalty program by registering and clicking on "create an account and join the Circle". As a member you'll be rewarded for your loyalty with The Circle Price discount on e-commerce order and the possibility to be automatically rewarded with The Circle throughout the year, following your unique codes and refill receipts at the Source registrations. Please remember to provide us with your Birthday and postal address in order to receive your rewards.

You need an account to create a wish list. To add any product(s) to your wish list, just click the "Add to wish list" icon in the relevant product page You will be brought to your wish list, where the item will be added. You can choose to configure a public or private wish list. You may share the list by e-mail with family and friends, or you can choose to keep it to yourself in your account.

You can subscribe to the MUGLER newsletter either by clicking on the "newsletter" link at the top of a website page or by entering your email address in the field in the newsletter zone at the bottom of our web pages. You can also subscribe while creating an account.

You may choose whether or not you would like to receive emails from us. You may change your preferences with respect to email at any time by clicking the "unsubscribe" link at the bottom of every email you receive from us or by updating your personal data in the My Account section.

The manufacturing of our perfumes is controlled by the quality criteria of the Haute Parfumerie Française. These are extremely strict controls of the raw materials, the fragrance itself, and the packaging.

You can send us your comments by contacting MUGLER Consumer Relations via the contact form.

Please check our Privacy Policy.

If you still can’t find the answer to your question, you can email us here. All messages are read by live operators.

Signing up is fast and easy. Simply click the register link in the Sign In/Register area, at the top right of the website, enter your personal details and click "Create an account". We also recommend you click on "create an account & join the Circle" to join our loyalty program and benefit from your product purchases. Being a member of the Circle also gives you access to exclusive content and special member-only prices (applicable from the second purchase). Click here to create an account.

Register at My Account for access to the following benefits:

• Offers: exclusive samples, private sales, products and promotions.
• Ease of use: save your personal information, and access your order history, recently viewed products to speed the re-order process.
• Favorites: save a wish list of your favorite products for easy access

To register, click "Sign In/Register" on the top right of our website. We recommend you to click on "create an account & join the Circle". You will then be a member of the Circle loyalty program, eligible for special membership prices (applicable from the second purchase), and can be rewarded for your purchases.

You will also be given the option to register when placing an order.

All of the information you supply is strictly confidential. It will only be used by MUGLER to make a delivery or to improve our service to you. It will never be shared or sold.

You can place an order without creating an account. Our registered users can track orders, review their order history and make orders without having to re-enter their details. This saves time every time you place an order. We recommend you click on "create an account & join the Circle". You will then join the Circle loyalty program and will be rewarded for your purchases. Discover the Circle

You can request a new password at the "Sign In" section of the website. Click on the "forgotten password" link, enter your email address and confirm your request. Your new password will be emailed to you. Click here if you forgot your password.

You can change your password within the "My Account" area in "My Profile". Just click on "Change my password", enter your current password and your new one, and click on "Save changes".

You can change your personal data within the "My Account" area in the "My profile" section. Click here to update your profile.

We improved The Circle Program to give our Members an easier way to earn benefits, unlock rewards and surprises.

Members can now follow their level status, available rewards, and more, in their Mugler account on MuglerUSA.com.

By creating an account on MuglerUSA.com, you will automatically become a Mugler Circle member and will be upgraded to higher Level status based on your activity. Each Level unlocks more benefits, rewards, and surprises.

Member transactions* accumulate upgrades to Member Level status and unlock access to benefits

Member Level status is calculated according to the number of purchases made annually, either as declared purchased on muglerusa.com or checkout from muglerusa.com

Level 1: EXPLORER (0 to 1 purchase)
Level 2: EXTRAORDINARY (2 to 3 purchases)
Level 3: ICONIC (over 4 purchases)

*Transaction is defined as a purchase or declaring a merchandise code on Muglerusa.com

To place you in a Level at the start of the new program, we took purchases and merchandise code declarations made in the past 11 calendar months before the program changed on June 2023 into account.

You can see the detail of these purchases in your online dashboard, section named "purchase history".

Level 1: EXPLORER unlocks a welcome offer, members-only offers, and a birthday gift
Level 2: EXTRAORDINARY unlocks an elevated birthday gift and higher-value members-only offers
Level 3: ICONIC unlocks free shipping on all orders and an exclusive birthday gift

No, however Circle members will now receive more generous, exclusive savings throughout the year. Please be sure to subscribe to emails and text messages to receive notification of special offers.