Frequently asked questions
Due to winter weather impacts, delivery times may be longer than normal.
How can I track my order?
How do I place an order online?
How to shop online?
Free complimentary Samples
Why is my phone number required?
Can I ship my order to an address other than my home address?
Can I ship my order outside the U.S?
How long will my order take to arrive?
Information about shipping
Is my online payment secure?
What can I do if my payment is declined?
When will a payment be deducted from my account?
What should I do if I am having trouble placing an order?
What should I do if I can’t complete the checkout process?
When will my order be processed?
Where do I find my order number?
How can I check the status of my delivery?
How do I change or cancel an order?
I haven’t received my order?
The order I received doesn’t match the one I placed.
What is your refund policy?
How do I make a return or exchange?
How do I return a faulty product?
How are refunds issued?
I returned a product or an order but I haven’t heard anything.
Maximum Purchase Policy
What products are available on the site?
What is the difference between an Eau de Toilette, an Eau de Cologne and an Eau de Parfum?
Is MUGLER Cologne for men or women?
Does MUGLER Cologne stand up well on the skin?
How can I spot fake MUGLER perfume?
Are your products tested on animals?
How do I know if my bottle is refillable?
How can I refill my refillable bottle?
I refilled my bottle at a Source, and the perfume now seems different. Is this normal?
My Cap isn’t working, what can you do?
Is it the same perfume in the A*Men Metal and Rubber sprays?
My metal A*Men spray bottle is stained. What can I do?
Why isn't the A*Men Rubber spray refillable?
Why is A*Men called Angel*Men in some countries? Are they different perfumes?
How are fragrances engraved?
What is the Source?
What is Angel? What are its scents? Where can I buy it?
What is Alien? What are its scents? Where can I buy it?
What is Aura MUGLER? What are its scents? Where can I buy it?
What is Amen? What are its scents? Where can I buy it?
What is Alien Man? What are its scents? Where can I buy it?
What is Angel Muse? What are its scents? Where can I buy it?
What is Innocent? What are its scents? Where can I buy it?
What is Womanity? What are its scents? Where can I buy it?
What is MUGLER Cologne? What are the scents? Where can I buy them?
What is Les Exceptions? What are its scents? Where can I buy it?
Where can I buy MUGLER fashion clothes and accessories?
Is my personal information secure?
Where can I purchase MUGLER products?
What are the benefits of shopping at muglerusa.com?
How to create a wishlist?
How do I subscribe to the MUGLER newsletter?
How can I unsubscribe from email newsletters?
What quality controls are in place for MUGLER products?
How to tell you about my experience with a product?
Why my question isn’t listed?
How do I create an account?
How to register?
Do I have to register with muglerusa.com to place an order?
I forgot my password
How do I change my muglerusa.com password?
How can I update my profile?
My Circle Loyalty Program
What is My Circle
What are the benefits of being a Circle member?
How do I join the Circle?
What is a unique code?
How do I register my uniques code?
I sent a unique code by mail. Am I a Circle member?
My unique code isn't working
My product doesn't have a unique code
Why is my unique code scratched, blacked out or cut?
I received an E-commerce Celestial cupon. How can I use it?
I refilled my fragrance at the Source. How can I register this purchase?
I purchased a MUGLER product in store. How do I register my unique code?
Can I return a reward?
What is the Circle price? Why am I not eligible?
It seems that I lost my Circle stars. What happened?
What is INSIDE THE CIRCLE MAG?
What is My Community Q&A?
What are The Circle Terms & Conditions?
I have another question. Who can I contact?
If you couldn't find the answer to your question in our FAQ and need further assistance, please send us a message via the contact form and we will be happy to assist you!Go to the contact form